What is going on with customer support lately?

[AZ-Housing0]

I don't know if it is happening only to me or there is some bug in the system. But something is wrong with customer support lately. First I get messages that have no way to answer back. Like here. 

[AZ-Housing0]

Then I am getting a support rep who just closes the case without even listening to what I am saying. And then I start to get messages to my guest inbox (which is obviously a bug). Does it happen to you guys too?

[Elaine701]

@AZ-Housing0 

Lately? You haven't used support very often in the past (?) 

[AZ-Housing0]

Yep you guys don't use support?

[Elaine701]

@AZ-Housing0 

I avoid it whenever possible.

[Sarah977]

@AZ-Housing0  For some stupid reason, support messages appear in the "travelling" inbox, even when you are a host and have never even used Airbnb as a traveler. It has been that way forever.

As for them closing cases that aren't resolved and giving out useless or incorrect  information, welcome to Airbnb's customer disservice. It's like that for almost everyone. Shameful customer service.