What to do about Poor Airbnb Customer Service

[Travis211]

Airbnb must have thousands of agents around the world to assist hosts and travelers, so naturally there are going to be a few bad apples in the bunch.  What is the recourse for a host (or a guest) who has encountered an agent who doesn't follow policy, is argumentative, won't listen, refuses to let you speak, won't escalate the case to a supervisor, or is just downright rude?  Nearly all of my correspondence with Airbnb agents has been positive experiences, but this last one has left me feeling extremely frustrated and completely helpless.  What is a person to do in this case??

[Mike-And-Jane0]

@Travis211 The Airbnb solution I that you can do nothing except

1) Call again and hope you get a better agent

2) If you have a financial loss go to arbitration or small claims court