What to do about Poor Airbnb Customer Service

Travis211
Level 2
San Diego, CA

What to do about Poor Airbnb Customer Service

Airbnb must have thousands of agents around the world to assist hosts and travelers, so naturally there are going to be a few bad apples in the bunch.  What is the recourse for a host (or a guest) who has encountered an agent who doesn't follow policy, is argumentative, won't listen, refuses to let you speak, won't escalate the case to a supervisor, or is just downright rude?  Nearly all of my correspondence with Airbnb agents has been positive experiences, but this last one has left me feeling extremely frustrated and completely helpless.  What is a person to do in this case??

1 Reply 1
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Travis211 The Airbnb solution I that you can do nothing except

1) Call again and hope you get a better agent

2) If you have a financial loss go to arbitration or small claims court