a guest who is unable to book due to calendar problems

[Kadek35]

I have a guest who is trying to book my place. The system would not allow the booking. I made sure there were no bookings for her dates on my Airbnb calendar as well as my website calendar. she has tried again and it still comes back with a problem with my calendar. Is there a contact number I can call so someone can actually look at my site

[Mike-And-Jane0]

@Kadek35 which listing and what dates? Generally there will be a problem that we can diagnose such as incorrect set up of the listing 

[Kadek35]

Its for Bali Firefly BnB - joglo Jepun  21st to 25th May.  That was my thought re set up as I have had some problems with our website and site manager since covid struck us! 

[Emiel1]

@Kadek35 

The dates can be booked (see below).

Which error is the guest encountering ?

[Kadek35]

Hi ,  I have tried again to book and pay but a message comes up telling me that "there is something wrong with my hosts calendar" and telling me to contact you. Meaning I have the same problem and I cannot complete the booking. Im not sure what to do to finalise this booking??? Many thanks Liana

This is the message she got both times

[Helen3]

Perhaps there is an issue with the guests ID or payment channel @Kadek35 .

I would suggest you advise them to call Airbnb.