airbnb help center fails

[Emin-Selman0]

Hello, I want to learn something. I wonder if airbnb and authorized personnel, working at airbnb company, accept lying and fake feedback as ethicaly move? Do these values mean nothing to you or are these treachery normal? I realy wonder.
Also, I want to know, for how long airbnb accept this immorality and start to aid or abetting these monkey business?
If everything is money for airbnb company, do not forget this, you can recieve %15 comission from one guest for one time. But you recieve %3 from house owner for everytime.
I suggest you to consider my thoughts also...
I try to explain you something about my trouble, but you always combine the messages to other, and i get '' message thread closed'' notification.
Please do not combine this issue with my other messages. Because, when you combine something to other message, i recieve '' message thread closed'' notification.
i realy want to have a real solution.
Regards,
Emin Selman Güngör

[Elaine701]

@Emin-Selman0 

Bookings and reviews. That's all you can expect from Airbnb. It's just a booking platform. But they deliver those 2 things.

Not always ideal, sometimes disasters. But that's all you should expect, despite the flowery claims of Airbnb. 

The only cure is preventing disasters from booking in the first place. Watch your own back. It's >your< problem. 

[Emin-Selman0]

I never trust Airbnb. But I didn't think Airbnb would be such reckless .. If Airbnb does not uphold these moral values, I give 5 years to Airbnb's life. Because on this platform, there will be no other than liars, thieves and corrupt guests or wronged hosts and victim hosts. 

[Elaine701]

@Emin-Selman0 

Airbnb will continue to be very successful because of their branding, extremely attractive marketing and perceived cost/benefit for both guests and hosts. They largely deliver on most of their branding promises... to guests. They're the source of the money, and they'll do anything to maintain their inteest.

Arbnb's primary strength is that it has millions and millions of guests ready to book, and generates those bookings for hosts. More than any other platform. By leaps and bounds. And this is what attracts hosts to the platform. 

However, it's "shotgun marketing", attracting both the good and bad, without distinction. Airbnb needs to keep them coming, or the entire business model falls apart, or a competitor will eat them alive. 

Airbnb is huge. The task of supporting hosts is also huge. Especially as they attract more and more dubious guest profiles. But host support doesn't really generate revenue, it just costs money. It's a nice thing to talk sbout, but in practice, it's impractical. 

So, as a host, you should set your expectations appropriately. It's a booking platform. It generates bookings. Reviews are an important part of that, and it generates those too.

But don't be naive, believing the rhetoric, thinking there's any real personalisation to it. It's just a big machine. It's YOUR problem to weed out the bad from the good and keep your standards up, despite Airbnb. Otherwise, you fail or get hammered. And Airbnb isn't going to help you. They have other things to worry about. 

Listing on other platforms is a good idea, however, set your expectations appropriately for that, too. They're no better, and they don't generate anywhere near the bookings that Airbnb does. 

Use Airbnb for what it's good at. One way to do that is to set up your listing to be as attractive as it can be, disable instant book, and vet each and every guest carefully. Impose your own security deposit when you feel it's appropriate, and don't ever be afraid to scare away guests that you're uncomfortable with. There's another one waiting just around the corner. It's airbnb's greatest strength. Use it to your advantage. 

For those who already know, I know I'm again preaching to a choir, but this is the only way around the character Airbnb has become. They've simply outgrown themselves. And if you're not wise, you'll be the victim. And I really hate to see that.