Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ...
Latest reply by
Hellen84
"We hope this message finds you well. Reservation HMXXXXXX with Jessica XXXXXXX has been canceled in our system. This reservation was set to start on 2020-10-16. Unfortunately, we’ve received quality assurance information regarding this guest and we’re no...
Latest reply by
Quincy
Hello I would like to ask for further help regarding the refund/cancellation of a reservation from August. I would like to either ask for your help/contact of someone who could help me solve this issue. Since I was not able to find any contact on your sit...
Latest reply by
Ian-And-Anne-Marie0
I have my condo listed on VRBO/HomeAway and would like to set it up on Airbnb as well. The problem is is that I don't have access to the pics I originally uploaded so I need to figure out a way to hopefully copy them from my VRBO listing to my new Airbn...
Latest reply by
Helen3
HiBrand new to hosting on Air bnb. Ive got a guest who's due to stay in 2 weeks time but can't travel due to a local lockdown. Air bnb seems to have its EC policy updated to not cover covod related issues for any bookings made after march this year...so I...
Latest reply by
Helen3
Hello. First time posting. I have a strict cancellation policy. A guest cancelled a December booking and I agreed to a full refund as I am sure we will rebook the dates. Is it correct that the 50% I agreed to refund comes out of my next payment? Have I do...
Latest reply by
Colleen253
I am concerned about accepting a reservation from someone whose profile states that he/she joined Airbnb as a guest back in 2017 and uses this for all vacations, yet this person has NO ONE REVIEWS. I asked the potential guest why he/she had no reviews or ...
Latest reply by
Jon2761
I just had a guest try to book our airbnb and he received this message ... "Choose another place to stayAirbnb prevents reservations for entire homes when a pattern of factors (like location or reservation time) suggests the booking may be unsafe.This res...
Latest reply by
Nirman1
Has anyone ever had a guest throw a party at their home despite explicitly stating that events are not allowed in your house rules. I had this happen to me the guest refused to pay for damages and Airbnb then deactivated my listing because of a complaint ...
Latest reply by
Robin4
Hi everyone! I haven't been able to find something relating to my exact issue anywhere so I will start a new post. What I am currently having is an existing guest is in the middle of a long term stay (28 days). This guest is wanting to extend their stay. ...
Latest reply by
Ricardo85