Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Kristie140

I hate to say this, but I have literally no complaints about anything Airbnb at all. Susan in Dublin is going to hate me for this. (Love you, Susan!) Got the usual assortment of cancellations. Those I had before May 31st got full refunds; the rest got ... Latest reply by Patricia1548

Hello, i just add the new cleaning protocol and im a litlle confuse. I understand that before guest leaving i need 3hour to wait and then to start cleaning.Im asking :How many hours till to the next guest i will be able to host again? ( i have already set... Latest reply by Debra300

I have been told 3 times after waiting on hold for more than an hour that Airbnb could not help me and that I would receive a call from Airbnb Plus within 48 hours. the agents have said that they marked the case as "urgent". No call from Airbnb Plus has... Latest reply by Emilia42

Hi,I had a guest check-in to my house.After 2-3 hours guest let me know they are leaving as they found "Rodent dropping" in the house under the bed and behinde the dresser and they are fearing for the health of them and their Dogs.It took me about 40 minu... Latest reply by Huma0

I offered a special offer to a guest. He can see it but when he goes to book, it comes up as the original price. Why? How will AirBnB fix this? Best, Jennifer Latest reply by Brad233

I need help opening a resolution case. My calls keep getting dropped. Will someone call me please? Thanks John** **[Personal information removed in line with - Community Center Guidelines] Latest reply by John-and0

In early June I booked a place for Sep 2021 & my credit card was charged. Within 10 minutes the host messaged me to say he couldn't accept the booking as he was winding up his operation etc. When I pointed out that my card had been charged he assured me h... Latest reply by Carl5786

When I get to the screen that says that I need to add an ID, I click on the green “NEXT” button, but nothing happens. I have a picture of my ID Ready to upload, but can’t get to the screen. Have tried on my iPhone and my IPad. This is my first time book... Latest reply by Debra436

Hi, our guests for tonight have had to cancel their reservation as they have no way of being able to get to us (road closures due to storm). She (guest) is telling us that Airbnb says she'll get $0 refund. So she will apply for the extenuating circumsta... Latest reply by Denise1145

May I know how to request fully refund the booking because Airasia had cancellation flight.?? Latest reply by Anonymous