Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Michele2317

Just a heads-up that I just got an e-mail yesterday outlining what will happen with June COVID19 cancellations. Apparently guests can cancel any June reservation for COVID19 reasons with a booking date before March 15. The guest gets 100%, the hosts get... Latest reply by Costas16

IT's a CON. If you operate a flexible cancellation policy you don't get compensated. Only if you offer a punitive cancellation policy do you get compensated. In my book, if you offer a flexible cancellation policy you are a better host than one that does... Latest reply by Helen350

Why is it somehow every decision Airbnb makes, even a good one has to have a caveat? They are now allowing to cancel the remainder of reservations penalty free to convert to long term but giving us a week to do that. That means in a week I need to make a ... Latest reply by Huma0

Since the beginning of the pandemic I have changed all my listings to flexible/non-refundable or moderate/non-refundable policy. Non-refundable gives 10% off. Now I have a guest who booked on 4/23 for a stay of late May. She chose the non-refundable optio... Latest reply by David3267

Can you respond to the notice that your stay was cancelled on your listing? I am currently in a situation where I will have to cancel a stay due to the rules about COVID 19 in our state. The guest refuses to cancel it saying they will be out a nominal amo... Latest reply by Kristine171

I just learned that Airbnb has retroactively disqualified reservations by adding a new, previously undisclosed provision -- now only reservations cancelled by guests on or after March 14, 2020 are eligible for Airbnb's 25% support payments for Superhosts....

I have read that hosts will be given the option of which cleaning regimen they want to use dependent upon a 24-hour or 72-hour blackout date in between guests. when were they going to start implementing this procedure and asking hosts which option they we... Latest reply by Steve219

I just received the below email. To extend the extenuating circumstance without extending the 25% reimbursement is completely unfair to hosts. Here’s what you need to know: If guests need to cancel a reservation with a check-in between June 1 and 15, the...

(415) 800-5959 this would be the best number to call if you’d like to cancel. The rules for the virus don’t apply for half of June/July yet. And Airbnb holds the funds. It may be the same policy for strict cancellation still.. if it was May then it would...

I am insulted and every Superhost with 2 or more active listings should be as well! We started hosting a few years ago with one vacation rental home which soon grew to two, three, four and soon to be five. We love sharing our homes with amazing people fr... Latest reply by Lizzie