Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Laura7924

I have several COVID related airbnb support cases in progress but i'm not sure how I can see the list of open cases so I can check the latest status and follow up. Is the only option to trawl through my inbox - which is flooded with hundreds of guest mes... Latest reply by Cabo-Platinum0

will I lose my super host status during the corona virus period because of a bad review from someone who had to return home after one night? I have appealed to AIRBNB to no avail Latest reply by Ange2

Hi everyone, We are renting a 3 bedroom house from a landlord and rent out 2 of them on Airbnb to help us pay the rent. Should I declare the whole gross earnings we received as a Rental Income or should I deduct the price we pay for these rooms first? Thi...

Can somebody advise if you have a cancellation at this time which you suspect is because of Covid19 (the cancellation came through the customer service centre) will our superhost status be effected? Latest reply by Huma0

I found the new refund request feature that Airbnb recently implemented very annoying in the way that it DOES NOT GIVE ME ANY NOTICE! The only way I can find the request is if I go to my hosting dashboard and dig into the loooooooong list of notices. Not ...

This is clearly unfair to me. I already informed AirBnB that the cancellation policy posting in AirBnB web page already has misleading information, and at the same time the host is approving and allowing renting for less than 3 months. I only have less th... Latest reply by Luana130

if airbnb do not charge money for cancellations should they not in someway compensate the effected hosts who have no say and no money.

Hi,I started using keycafe as a host in amsterdam and signed for a year contract beginning of February 2019 for an annual rate of € 211,-.To my astonishment I was billed in February 2020 an amount of € 423,50, without any announcement or messaging, nor by... Latest reply by Helen3

If airbnb can just cancel same week booking without consultation with the hosts they should pay the hosts some kind of compensation. Best wishes Robert

@Airbnb Rather than full cancelations refunds please consider the ability to issue guests credit notes that can use for future bookings. We have a strict policy, we have this in place to offer some protection as this is our only income source. We and mos... Latest reply by Josephine57