Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Dilraj3

For my fellow hosts and their guests.My name is Juan **. I have been a Superhost and loyal member of the Airbnb community since 2013, and until this crisis, I really supported Airbnb, the company. Most of us have been affected by the Coronavirus crisis. S... Latest reply by Juan63

I live in Darwin, Australia and have just received my 3rd cancellation in 2 days. I have a mortgage on my property and Airbnb is the only source to reducing this mortgage currently. It sounds like Airbnb is “working day and night” to assist hosts but noth... Latest reply by Annette639

Due to the outbreak of CoronaVirus I have some huge concerns as a host regarding the "extenuation cancelation policy" as I see guests can obtain a full refund on bookings if they are unwell, injured and cannot travel, cancelled flight (not rescheduled), o... Latest reply by Ashley588

A guest just tried to cancel and she was told to ask me, the host, to cancel or she would not receive a full refund. What's going on? What should I advise her to do?

Hi all, I have decided to cancel my reservation due to COVID-19 that unfortunately does not fall under the extenuating circumstances policy. However, after discussing with the host, she has kindly agreed to give me a full refund. My question is, how do I ... Latest reply by Helen3

Can the guests in my property travel home at the end of their stay. They arrrived before the announcement Latest reply by Martin0

I am a middle age single parent with 2 small kids also disabled person that not able to work, so I rent out 2 rooms from our (only living in) place. What we get from Airbnb is our only income. The cancellation and not having guest, made our life like a h... Latest reply by Helen3

When I reported drug dealers abusing my property, instead of thanking me for helping keep the hosting community safe, Airbnb community support delisted and deleted all verbiage and details of my property for me to recreate from scratch. WTF I think I w... Latest reply by Anonymous

A video has just gone to air featuring the CEO of Airbnb in his home telling his 'partners' what host assistance means to Airbnb. *The Australian federal government yesterday (3/31/2020) announced a $360 billion assistance package to Australia's 10 millio... Latest reply by Jessica-and-Henry0

My family and I scheduled a trip in June 2019 to the Japan 2020 Olympics. As you know, the Olympics have been postponed to 2021. We are looking at options to cancel. Even though our cancellation policy is "full refund, minus the service fee", (if we c... Latest reply by Sarah977