Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Andrey221

It was clear, a guest I was hosting didn't read the house rules and I have in writing he agreed to them. I addressed the issue there no additional guests allowed on property w/o my permission (The guy showed up with four of his friends & stood outside my ... Latest reply by Amanda282

I want to get other Superhosts thoughts to AirBnb having no regard to the impact the devastating bushfires in Australia, and now the Corona Virus is having on guest bookings, and how many Superhosts will not be able to attain the minimum guest stays (thi... Latest reply by Sarah977

Dear Airbnb, I completely understand the reasoning behind giving guests full refunds regardless of circumstance or proximity to the reservation. What is happening is out of their control. However, it is also out of the hosts' control. To date I h...

The military is being restricted from traveling a mandated certain miles from their duty stations and It’s very unfortunate for both parties. Though I have a strict cancellation policy, However I’m partial to the military personnel that had to cancel with...

I have had cancellations from Air bnb with full refunds quoting coronavirus but we are not yet in lock down as yet and still have guests staying. We are in a remote area, ideal for social distancing. Guests can still enjoy hiking and the countryside which... Latest reply by Helen3

Yesterday I received an email about a cancellation, airbnb saying they gave my guests a full refund. Today I received a message about another guest. The message said the guest was requesting a full refund because of the corona, and it asked me whether or ... Latest reply by Luana130

Hello.Has anybody else experienced this ?We have had guests referring to 'incidence in 'named town = our place'. When we questioned the source of this news about an 'incidence in named town' they quoted AirBnB. It appears that in the communication to gu...

I'm worried I'll lose my Superhost status in April because my guest cancellations and reduced bookings have put me below the number of stays threshold. Does anyone know if Airbnb is going to waive that requirement when renewing Superhosts at the next quar... Latest reply by Paul1255

Hi Everyone, From my understanding, Airbnb is giving a full refund to any Coronavirus cancellations (within a certain time period). We have had some cancellations. However, on their reservation page, it still shows us getting the payout. I assume that ... Latest reply by Cindy854

With the recent cancellation policy, I have had several guests cancel for other reasons and still get a full refund.1 guest cancelled because the location wasnt suitable anymore (he made the reservation a few days ago) and the other guest cancelled becaus... Latest reply by Fuchsia-Lodge0