What hosts are saying

    Bhumika
    Community Cafe

    New to the Community Center? Introduce yourself here ‌👇

    Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Rebecca
    Rob134
    Community Cafe

    Resolution center ghosting

    I had a guest in mid April who did damage. The amount was $687. I finally was able to connect with the resolution center send them multiple times the same evidence the same pictures the same invoice etc and about the middle of May it just ended. There was... Latest reply by Rob134
    Reda254
    Community Cafe

    Unrealistic demand from a guest

    Hello, I'm experiencing a very disappointing experience with one of my previous guests who booked my studio, which has a sofa-bed. During check-in, he was suprised there is no bedroom with a standard bed. I explained to him that my listing is precise a... Latest reply by Reda254
    Laura-Jane3
    Community Cafe

    Guest review after cancellation

    Hi Everyone. Im just posting this on here as im not getting much luck with Airbnb host support at the moment with getting a reply (I know they have limited staff). Has anyone experienced the following and if so what happened? My concerns lie within the po... Latest reply by Mike-And-Jane0
    Tomas402
    Community Cafe

    Phone number got "translated" and lost my reservation. How to deal with bugs that impact the customer?

    Hello! On one of my las trips, the host shared with me contact details after accepting the booking. My host was french and I use the app in Spanish... the issue was that the number got translated! So instead of calling a number that ended in 29 the app to... Latest reply by Emiel1
    Justine275
    Community Cafe

    NY state hosts and new ESA rule?

    Hey there- I host in upstate NY and haven’t been able to find the state law that pertains to STR and charging a fee for emotional support animals. Can anyone in New York state (not the city since I believe they have their own regulations) weigh in? I just... Latest reply by Helen3
    Heather1338
    Community Cafe

    Airbnb does not protect you from damage or awful guests - Here’s what to do to protect yourself

    We hosted the guests from hell who totally trashed our house, stole things, and broke every rule including having a party. We documented everything they did and got a cleaning quote for a deep clean, and submitted it on the last day possible because it to... Latest reply by Helen3