Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Mila2307

This topic filter does not serve the lodging sector it promises.Previous to this rollout there were 4 categories to select : Glamping = tent or trailer provided plus all the trimmings.Campsites= various degrees of amenities provided at a developed site t... Latest reply by Emilie

Hello, I have a guest who booked two night (our minimum) with the non-refundable option. They complained that there was a cat in the place and it’s so bad they can’t breath or stay another night. We do have an outdoor cat on the property but we are super... Latest reply by Emiel1

My listing does not show up when users have the Instant Book filter checked. I have reached out to support over several times over the past two months and they say it's a "known issue", but have no further info and just close my cases. I have also talke... Latest reply by Christopher1417

How can i work for Airbnb in customer care as i speak fluently French and English?? Wher i must send my C.v.?? Latest reply by Theodore73

Hi everyone, we have a guest wanting to cancel due to her daughter needing surgery(that’s what they are saying). It’s like a month before the booking and our cancellation policy is strict 50% if cancelled more then 14 days from the booking. It’s also holi... Latest reply by Helen3

Huge problem for me and for many others.Airbnb is now asking guests if they have a pet, service animal, or ESA.People do not realize that an ESA and a service animal are two totally different things.ESA's do NOT have the same rights as a service animal.An... Latest reply by Heidi639

Long story but would love some support. I'm a five star super host of 3 years. I live where there are bears that like to get into the garbage so I have explicit garbage instructions. Put it out morning of garbage day only and not before or give it to me... Latest reply by Bianca55

Hi. We are an owner occupied property with four listings located in Boquete, Panama. We had a guest book a same day arrival last night. They did not mention they had a dog with them. We are a no pet property. Upon arrival a pit bull was with the couple, t... Latest reply by Kate867

Hi All, Even though it is written in our Additional House Rules that the names of ALL guests must be turned in prior to approval, when asked to do so, some people get hostile. I don’t understand why @Airbnb doesn’t make this a standard practice? Not unlik... Latest reply by Stephanie365

I noticed that a guest withdrew their reservation but it still shows in my calendar. Am I supposed to delete it from the calendar? I thought it would be automatic once the reservation was withdrawn? Latest reply by Kelly1670