Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Maria-João22

Today I saw a new review from a recent guest, who is also a Super Host in her hometown, left us this LONG message:"My adult son and I stayed for three nights in September. The apartment is clean and accurately described. It is approximately a 10 minute wa... Latest reply by Brian2036

Good afternoon, I have got a very weird situation at the moment. I have got a guest who has booked for 4 nights since last weekend. My cancellation policy is moderate which means she can only get full refund if she cancels 5 days before she arrives. She ... Latest reply by Inna22

Hi, I see on an announcement for an apartment with a very good price, and with 0 reviews. Also, the host has just joined airbnb. How much can I trust this an reserve the stay? What happens in case of fake announcement? Latest reply by Sarah977

Presently, Preparation time choices are: None, For 1 night before and after, and For 2 nights before and after. With the objective of increasing my availability window while still having sufficient time to prepare the space, what would be involved to su... Latest reply by Sarah977

Hello, I'm a brand new host and my very first reservation is a 31 days long reservation from Oct 23 to Nov 23. Booking date was on Oct 2 and on Oct 5 guest contacted me wanting to cancel as they found another place where they can stay for a year (they are... Latest reply by Mike-And-Jane0

Let me start from admitting my mistake first. My cleaner overlooked the revised booking and did not clean the room when the guests showed up - my bad! I called the cleaner and she showed up with 10 minutes to clean the room. The room was turned over to t... Latest reply by Mike-And-Jane0

Hi The night before her arrival date, my guest let me know that she wasn’t able to come to stay (for honest reasons). I sent an email offering other dates but it remains unread. Airbnb are now asking me to review that guest! Can someone tell me what t... Latest reply by Kathy1088

I had a booking request from a potential guest with 0 reviews. His request contained no information. Now, with Airbnb, there is no info about guests...no photos, no name, etc. it’s all blind. I have to go solely on the communication exchange. I asked the ... Latest reply by Helen427

Hi Hosts, I have to leave my first negative review and I am not feeling bad about it but the guest is most certainly not entitled to do the same and I want to try to prevent it. My review will be simple and true: "Substances were smoked in the apartment i... Latest reply by Ryan2352

 Hi guys, we booked our accomodation in Sunshine Coast, QLD Australia. When we reached the property it has got multiple spiders in the property at all locations. Kitchen, lounge and bed room had 3 spiders. We called the host and he advised if you don’t li... Latest reply by Brian2036