What hosts are saying

    Airbnb has been making it extremely difficult to receive a full cash refund. they keep updating their extenuating circumstance policy but making it harder for guests to receive a refund. they keep ignoring certain points I bring up and keep replying with ... Latest reply by Ingrid51
    We received a poor review from a guest who broke the rental agreement by having 11 people when they booked for 5 and the limit is 6. The review is based entirely on us calling them out on the additional guests and asking them to remove those people. The... Latest reply by Batt27
    Hi, I booked a place for 4, but it turned out that is suits 2 persons. We left of course, there were no enough sleeping places. And both a host and Airbnb refused to refund me. How can it be? Sounds like a nonsense, no? My next steps? Latest reply by Alexandra316
    FACTSWe hosted a non-refundable, 7-night reservation back in July 7, 2019 -July 14, 2019 (on a property we no longer manage)Guest Canceled the reservation after just 1 night in the home, and Support immediately refunded the guest $1,880.00 of the $2,042.5... Latest reply by Scott125
    I received a code from Airbnb for a discount on eero products as a reward for being a Super Host. While that was great the coupon code in invalid. I called Airbnb and spent 30 minutes while they tried to get a fix. They referred me to eero and after 2... Latest reply by Cindy977