Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Toni6861

We currently have a host who seems to be suffering from service related mental illness. After initially stating trash could be tossed at anytime and agreeing in writing laundry could be done on a stated day if asked in advanced, they did not allow us spac... Latest reply by Liv

Help,How do we get a refund? We made the reservation just fine but when the got here the house was occupied by a family. They have been living here for 3 years. I tried going through the message and phone call the "host", with no results/no answered call ... Latest reply by Anonymous

My cottage is advertised for 2 people and is an old, small, 3 storey house with steep stairs. A couple booked to stay with their baby and I suggested they cancel as I didn't feel it was safe. They have cancelled and the system now shows 'host cancelled'... Latest reply by Alexandra316

Hello, I need to book accommodation from 15 March in Italy.I mean from today, but I cannot do it, because I see that there is possibility from tomorrow.Could You help me. Kind regards,Renata Latest reply by Helen3

I recently had a bad guest. No communication after they entered and I found out later that their phone number was not valid. As my keys were not returned to my key safe at check out time..... and after half a dozen unanswered phone calls and airbnb mes... Latest reply by Sharon-and-Geoff0

Hi @Airbnb, @Catherine-Powell, I am seeking support regarding inconsistent Host Guarantee guidance from two different Airbnb Claims specialists. I strongly believe that my current Resolution center case qualifies for reimbursement based on previous steer ... Latest reply by Mary996

Hey everyone,I just started hosting and I have a question which I can't seem to find anywhere else. Can the guest get a refund for the payment made in the resolution centre, especially for extra services? So I charge people for parking, early checkin and ... Latest reply by Colleen253

I've spoken to dozens of "Customer Service" people at AIRBNB.... they assure me that the problem will be fixed, and then POOF!! They disappear and stop communicating. My last conversation was with someone named "SHANICE".....we had daily emails from DEC 1... Latest reply by Richard107

My listing is set for moderate cancellation settings. When guests cancel, there is a delayed partial payout that comes after a week or so. My hosting experience has been that before that cancellation payment is received, I have a reliable opportunity to w... Latest reply by Fred13

Hi guys , I almost cry when i write this email looking for help in this community . Let me introduce myself first , I’m Eady from China and I’ve been hosting on airbnb for 4years , have been had so many good experience here , I’m a loyal member of airbnb... Latest reply by Marta-Y-Javier0