can't change email address

Patricia2884
Level 1
Montevideo Department, Uruguay

can't change email address

Hi! I have a huge problem. I don't have access to the email address associated to my airbnb account, therefore I want to change the email address. But when I

try to do it, it asks for a password. I do not have a password as I always log in with my facebook account. 

Can anyone help me????

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Patricia2884 

You can try to enter your facebook password, otherwise you probably need to act as explained here at bottom of page (Under section: "To create a password if you've been using Facebook to log in"):

https://www.airbnb.com/help/article/76/how-do-i-reset-or-change-my-password

 

please note: a password can only be requested or reset if you have access to the original emailadress.

otherwise you are in a "deadlock" situation and need to contact Airbnb to resolve the isue.