email messages to guests

Keith500
Level 1
Canterbury, United Kingdom

email messages to guests

Is it possible to add a photo or even an attachment to a message to a guest to show for example parking space directions?

1 Reply 1
Lawrene0
Level 10
Florence, Canada

Yes, it is possible to add a photo to a message, but only if you use the phone app, @Keith500 . 

If you do not have the phone app, you can use the temporary guest email address generated by Airbnb to send any photos or attachments. Those sometimes go to the guest's spam folder, so just mention in the messaging that they will be receiving an email from you and have them confirm they received it. 

You can find that temporary email address at the left of your messages with the guest. Scroll down until you see "Email guest". It is the long string of letters and numbers with something like @guest.airbnb.com at the end.