- Rewards for Flexible Hosts
We appreciate and are committed to supporting hosts who are willing and able to offer refunds on cancellations that would have otherwise been subject to charges. Hosts will have new tools to directly authorize extra refunds through our platform. We will also provide promotions that increase visibility for these listings to drive new bookings. Finally, we will waive our standard 3 percent host fee on new reservations for these listings* through June 1, 2020. - Easy Filter Search for Travelers
Guests will have filters that make it easier to find and book accommodation options that have the most appropriate cancellation policy (Flexible, Moderate or Strict), according to their needs and the current outlook on COVID-19. - 100% Airbnb Guest Service Fee Refund
We will also do our part to provide guests more peace of mind. For bookings made now through June 1, 2020, if guests need to cancel and are not due a refund of the Airbnb guest service fee, we will refund that fee as a travel coupon which can be used on a future trip.
i have two new reservation under flexible cancellation policy, but airbnb still charge me the 3% host fees
