Hi @Leslie-and-Paul0,
My apologies if you felt this ways.
Airbnb is an on line booking platform.
As a platform business model, Airbnb needs to ensure to provide compelling value propositions to both sides of the multi-sided platform.
The key sides of their platform for Airbnb are guests and hosts. As in most cases with platform business models, value is provided/exchanged between the sides of the platform.
Broadly speaking, Airbnb distinguish between value propositions for
- guests
- hots
- both
The latter affects those moments where guests and hosts transact with each other.
Airbnb : Advantage, and Disadvantages by Investopedia
https://www.investopedia.com/articles/personal-finance/032814/pros-and-cons-using-airbnb.asp
Happy Hosting🙂