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if a guest gives a private review that I don't see that the house was dirty and it wasn't true how to I remedy that

‎10-04-2022 10:12 PM
June285
Level 1
‎10-04-2022 10:12 PM

if a guest gives a private review that I don't see that the house was dirty and it wasn't true how to I remedy that

A guest said that the house wasn't clean and I know it was clean.  She did not give me a bad review publicly but she must have said something in a private message to airbnb and now my cleanliness rating is 4.97. What can I do about that. 

‎10-04-2022 10:12 PM
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‎10-04-2022 11:07 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎10-04-2022 11:07 PM

@June285 

 

The avaerage rating for cleanliness is calculated from ratings given by the guest.

Messages to you or Airbnb do not affect the ratings.

‎10-04-2022 11:07 PM
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