@Michael411 I feel your pain, I truly do! Our cottage has solid fuel heating (log and coal burner with back boiler linked into the radiators, turn on the pump to heat the radiators). This is mentioned several times in our listing, detailed instructions given in house manual, hard copy as well as the app.. and is also sent via messages with check in details. Guests are asked to confirm they have read and understand.. and they all do. The inglenook fireplace with the log burner in takes up almost the entire wall of one room and is clearly shown in our photos. Twice last year I had guests message me to troubleshoot as they could not get the radiators to warm. Guest ‘A’ replied with ‘what fire?’ When I asked him if he had it burning hot enough… and Guest ‘B’ informed me that he had not lit the fire but had turned the hot water immersion cylinder on and surely that would do the trick? … Guests ‘C’ through to ‘Z’ insisted on an expensive plumber call out as surely there had to be a problem with the pump .. on EVERY occasion the plumber had to gently let them know that a fire the size of a tea light candle would not heat 10 radiators. You cannot force guests to read, and the majority of them (in my experience) don’t. They just see the photos and the price. I now close our place down for Dec, Jan and Feb… it’s not worth the stress unless it is for repeat guests
