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lost payments

‎10-09-2021 03:23 PM
Cindy1072
Level 1
Calgary, Canada
‎10-09-2021 03:23 PM

lost payments

Hi anyone have any tips on getting my resolution payment ? Guest caused over 3500.00 in damages , paid through resolution centre that was confirmed and now airbnb is giving me the  runaround because they've lost the payment .

‎10-09-2021 03:23 PM
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3 Replies 3
‎10-09-2021 08:36 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎10-09-2021 08:36 PM

@Cindy1072 

Useally a transaction via the resolution centre will automatically appear in your Transaction History pages.

What do you mean by: "they lost the payment" ?

‎10-09-2021 08:36 PM
‎10-09-2021 08:46 PM
Branka-and-Silvia0
Level 10
Zagreb, Croatia
In response to Emiel1
‎10-09-2021 08:46 PM

@Emiel1 @Cindy1072  yesterday was a post about the same issue

‎10-09-2021 08:46 PM
‎11-09-2021 01:13 AM
Mary419
Level 10
Savannah, GA
‎11-09-2021 01:13 AM

Here is another. It’s happened to me too.

https://community.withairbnb.com/t5/Hosting/Resolution-Center-Payout-NOT-PAYING-HOST/td-p/1501221

 

This isn’t ok.

 

Publicize this please. 

‎11-09-2021 01:13 AM

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