lost payments

[Cindy1072]

Hi anyone have any tips on getting my resolution payment ? Guest caused over 3500.00 in damages , paid through resolution centre that was confirmed and now airbnb is giving me the  runaround because they've lost the payment .

[Emiel1]

@Cindy1072 

Useally a transaction via the resolution centre will automatically appear in your Transaction History pages.

What do you mean by: "they lost the payment" ?

[Branka-and-Silvia0]

@Emiel1 @Cindy1072  yesterday was a post about the same issue

[Mary419]

Here is another. It’s happened to me too.

https://community.withairbnb.com/t5/Hosting/Resolution-Center-Payout-NOT-PAYING-HOST/td-p/1501221

This isn’t ok.

Publicize this please.