I still worried about the damage claims, the way how people check them on airbnb, the last one I had 3 months ago, it was very stressful, the guests arrived and with a ball they were playing and they broke a window, they called me and said that they didn't it they said the incident happened before check in, I was there until 3:00 pm and Guest arrived at 3.10 pm., Airbnb never accepted my claim because They asked me for the video of the window without breaking in the 10 minutes before the guests arrival so the airbnb people from host guarantee told me that I should have pictures and videos of the whole house dated with the same guests arrival day but before their check-in , something impossible to have and I asked someone else to review the claim but in conclusion they believed the guests, I imagine in order to keep them as customers and I lost the money paid to make the repair( $250).
In my desperation trying to don't lose the money, I told Airbnb host guarantee that there was a $ 300 security deposit on the listing, that I wanted to collect it, and Airbnb Host Guarantee told me that the security deposit was not for that, so what is that for ?
and I ask everyone? What is the secure deposit for? because it won't cover any damages
Now with this news where airbnb say that it's an easy way to make claims I wonder if this task to have pictures and videos before every customers check-in with date stamped, it will changed too or it will still the same ? The secure deposit will cover something?
