I have 160 5 star ratings. One early guest gave me a 3 star rating because a new house was being built next store (no construction during their visit) and that the house was small & suitable for tourists. It's a historic home built in 1914. You can sit on the back deck & watch the boats going back & forth. Because of that one bad review - which was not justified - Airbnb told me that review cannot be removed and I am stuck at 4.98. There's something wrong with this. If you maintain 5* ratings for over 3 years, one past review should cost you the 5* status.