@Paula1000
Don't stress about it, just accept the oddities of dealing with Airbnb! Others will tell you how it works, the maths behind it, but Paula that is not important!
In 357 reviews I have had one 3 star overall and a handful of 4 star overalls where I actually got less than a 5 in one of the categories.....and my current rating is 4.92!
Paula, I used to stress about this and say how unfair it is....these twenty or so guest who gave me a wonderful review, 5 stars in all the categories but only managed to give me a 4 star overall! How was I supposed to improve when the guest gave no clue as why I was worth less than a 5? Why was I being penalised in my stats because Airbnb guests just wanted to be honest but don't understand the convoluted ideology behind Airbnb's maths.
Then I reaslised that to Airbnb, the only positive rating is an overall 5 stars.....anything less than an overall 5 stars meant something was wrong and needed addressing by the host!
This of course is just plain bloody stupid!
I looked at these reviews where something was wrong and needed fixing only to be confronted with a 5 for Accuracy, a 5 for Communication, a 5 for Check-in, a 5 for Cleanliness, a 5 for Value and a 5 star for Location....and I realised that it was not my system that was broke......it was Airbnb's.
Paula, don't worry about it, numbers don't make a great host and you are a wonderful host, a credit to the platform, you aren't doing anything wrong so just concentrate on that..... and let Airbnb sort their sh*t out.
Have a great festive season mate!
Cheers.........Rob