strange email from airbnb

William43
Level 2
Umhlanga, South Africa

strange email from airbnb

I got this email from automated@airbnb.com which makes no sense to me. I received no text which I normally do with every inquiry.

 

We hope this message finds you well. Reservation ** with Janet ** has been canceled in our system. This reservation was set to start on 2021-07-28.

Unfortunately, we’ve received quality assurance information regarding this guest and we’re no longer able to support them as a member of our Airbnb community. Your calendar should now be open for the affected dates.

 

We’ve also reached out to Janet ** to let them know this is no longer an active reservation. We’ve refunded them in full and they are aware that we’ve let you know about this cancellation.

Please know that Airbnb would never attempt to act in a manner that would compromise you as a host, and situations like these are very rare. We truly apologize for any inconvenience this may have caused.

 

Best regards,

 

**[Sensitive information removed in line with - Community Center Guidelines]

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