@Elizabeth429
Please help me to understand your thinking. You gave 5 Stars to a guest who broke YOUR main House Rule!?!?! The reason I am a bit shocked and annoyed is that I have hosted a few guests who were given great reviews they didnt' deserve by other hosts who came to my home thinking house rules were a joke! I even contacted another host who did what you did and his reply was: "I didn't want to hurt her feelings." My jaw is still dropped over that. We need hosts to write honest and accurate reviews.
1. My Instant Booking (I host in my home) requires that every guest be a 5 Star rated guest only, and I don't want YOUR GUEST using my IB if he is going to stay somewhere (your home) and break a MAIN house rule. I rely on hosts to be honest and accurate.
2. That guest is now going to think its ok to break other hosts house rules because you still gave him the highest rating possible. I find it very disrespectful of a guest to come into a home and break rules. I have stayed at 5 Airbnbs' around the world and have never broken a House Rule and neither has my 13 year old who has been with me at every single one of them too.
3. 5 Stars is for guests who actually ARE guests who have earned 5 Stars. Guests who breaks rules are NOT 5 Star guests. IMO.
4. Reviews are there for hosts to be honest and I am pretty sure you didn't write in that review that he broke your main house rule or did you? Please tell the rest of us that you were HONEST in your review and wrote that he broke your house rules. We need to know these things because there are hosts like me who dont' want to have guests like that at all. I would rather host a guests who leaves his wet towel on the floor then someone who comes back to my home and smoke! Make sense??
Smoking is one of my BIG MAIN NO-NO's!!!
5. As a host on the ABB platform, I have to say, I am pretty disappointed that you would actually not want to protect me against someone like that. At best, your guest sounds like a 4 Star guests. When I have a guests who breaks rules, I write that in their review so other hosts know about it. (in private feedback, I write to the guests reminding them how important house rules are and they should do better at their next stay).
Here's an example of what I write in the review so other hosts can get a clear pic.
Respect of House Rules: This guest is receiving 4 Stars because on Day 1they broke several house rules, but after 1 friendly reminder, they adhered to our house rules the remaining days of their 4 night stay. Some of the rules broken were fans and lights left on after they left to go sightseeing, walking into my house with their shoes and drinking soda in the airbnb room.
Respect of House Rules: This guests is a 5 Star rated guests because they followed and respected all house Rules without any reminders and would be welcomed back in a heart beat! My favorite kind of guests to host for sure.
By the way, I am about to write a 3 Star review on my most recent checked out guests first timers to ABB. And no, I would not want to host them again, therefore, I am clicking on THUMBS DOWN during my review process. And trust me, I don't know any host that would want to host these two, because they suffer from CHRONIC MISERY DISEASE.......hahaha...never hosted anyone who complained about E V E R Y T H I N G....and I mean everything....traffic, the beach, Hawaiian islands, sightseeing places, my home, my sweet well trained pets, my breakfast (not enough salt, we hate yougurt), and NOT ONCE did they ever thank me for making breakfast every morning which takes 30-40 mins to cook and prepare. Nor did they even thank my husband for allowing them to be GUESTS IN MY HUSBANDS HOME....that pissed me off the most nor did they apologize for waking up my entire family at 3 AM taking a shower!! A shower at 3 am...that's a first I have to say. Oh did I mention they gave me THREE LARGE LOADS of laundry to do for them after staying with us only 2 nights.....with one more night to go? I was stunned! in 2 years, I Have never had a guests give me 3 loads of laundry to do.......even my guests who stayed 10 nights in September only gave me 1 load to do.
And to answer your question, you can use the new BLOCK feature to keep that guests from ever messaging you or booking your place.
again. So yeah, the ABB employee was incorrect. Not everyone makes these mistakes, as their Customer Service is truly one of the best in the country in my opinion.
I truly hope my post helps you when you write any future reviews. I hope you gave him 4 Stars in House Rules when you chose your stars. That's what he actually earned....4 stars, not 5.
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
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