This, I believe, is the most common questions on the Community Center. Below is a "How To" guide on contacting Airbnb.
3 easy ways to contact Airbnb:
1. Contacting Airbnb's Community Experts
The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts. If they cannot answer your question, they have the ability to re-route you to Airbnb Specialist who will have the notes of the conversation you had with the Expert and can usually solve your question. Please be kind to these Experts as they are not employees of Airbnb and do give their time to assist you in resolving your issue.
Step 1: Visit https://www.airbnb.ca/help/contact_us
Step 2: From the bottom of the screen, choose either "My question is about something else".
Step 3: Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question. Keep trying until you find something that lets you enter your question into a text box. If you see the box that says "I still need help" at the bottom of the screen, choose that and enter your information. If the choice you made has nothing to do with your question, please just describe this first and the Expert will still help you.
Once you choose the "I still need help" button, you will get a text box which allows you to enter your information.
When you submit a question, you can expect an answer back from an Airbnb Expert within five minutes but usually less. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Airbnb Community Experts do have some access to your reservation information but if it is a question that can only be answered with account information, they will re-route you automatically. Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.
2. Contacting Airbnb Via Twitter
I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter. Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.
Step 1: Log into Twitter
Step 2: Search for @Airbnbhelp and choose "Follow" them.
Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.
3. Calling Airbnb's Customer Experience Line
***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***
Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.
|United States and Canada||+1-415-800-5959|
|Argentina||+54 11 53 52 78 88|
|Australia||+61 2 8520 3333|
|Austria||+43 72 08 83 800|
|Brazil||+55 21 3958-5800|
|China||+86 10 5904 5310|
400 890 0309 (shared-cost)
|Denmark||+45 89 88 20 00|
|France||+33 1 84 88 40 00|
|Germany||+49 30 30 80 83 80|
|Greece||+30 211 1989888|
+852 5808 8888
000 800 4405 103 (toll-free)
|Ireland||+353 1 697 1831|
|Israel||+972 3 939 9977|
|Japan||+81 3 4580 0999|
+81 800 100 1008 (toll-free)
|Mexico||+52 55 41 70 43 33|
|Netherlands||+31 20 52 22 333|
|New Zealand||+64 4 4880 888|
|Norway||+47 21 61 16 88|
|Peru||+51 1 7089777|
|Poland||+48 22 30 72 000|
|Portugal||+351 30 880 3888|
|Puerto Rico||+1 787 919-0880|
|South Korea||+82 2 6022 2499|
+82 808 220 230 (toll-free)
|Spain||+34 91 123 45 67|
|Sweden||+46 844 68 12 34|
|Switzerland||+41 43 50 84 900|
+44 203 318 1111
Hopefully this help guide helps you to contact Airbnb for any of your issues.
Thank you for this guide. It is almost unbelivable that Airbnb cannot be directly and easily contacted by the people thanks to whom they make money...
I agree...I filed a complaint on June 1st, have called them a dozen times and all I get is a message saying your issue is being handled but I never get to speak to anyone about it. Just terrible!!!
I am actually quite scared now having read all this complaint about the AirBnB customer service and then trying to contact them myself. This is so unlike Booking.com and Travalgo who offer direct customer service and superb service if I may add. I have sent 3 emails today and made 4 calls to the numbers given and so far no success. I am at a loss as to how such poor service can be had in this day of technology.
Yeah... same here... Quite scary to see how HARD it is to even get a hope of even reaching anyone, let alone "solving" the issues... Innovators Dilemna.
The only exception is that for example booking.com don't really care about hosts and they don't really resolve your issue with hosts (e.g.: damaging property).
Agreed that it's ridiculous it's so difficult (and maybe not even possible) to email airbnb! I have navigated the "help" topics many times without being given the option to email customer service. If Airbnb won't offer convenient and responsive customer support to it's hosts & travelers, another company will.
yes, we want a airbnb to remove a bad comment that has caused as to lose business.
the guest was lying - we asked airbnb to please remove the posting as it has cost us lost business.
Hi Ian I agree with you. I have had 52 great reviews.
Now I get a total negative review where the guest calls me a liar – (defamation of character is a serious offence). Airbnb are not interest in me their customer and have a total no care attitude to the host and the negative damage it does to our business.
I have a listing in Johannesburg and since you are from South Africa I would like you get some information about how the payouts work.
Please let me know ASAP it would be appreciated xx
I agree. No doubt they are now a multi-million dollar company and yet have the worse customer service/forms of communication. We can only hope one day they decide to spend the money for a proper customer service unit.
Hi @John, I understand your frustration. If I hear "no-one is available to take your call" sometimes I want to throw things or curse at the recorded message. However, I have had to call Airbnb many times, and have never had a problem contacting them. If you need an answer urgently, just use the "contact" link on any help file. Maybe it's different for you,but I get a window that gives many choices including asking for a call back, which is very convenient, and in my experience very fast. I don't know if being a superhost makes it way easier, I do know superhosts get some priority in having their calls answered quickly.
I think many people don't read help files, and that's understandable as in today's world we are inundated with emails, websites, terms of service, helpfiles, chats, blogs and more than we could possibly read in a lifetime even if we wanted to. Airbnb's help files are sometimes out of date or have some inaccuracies, but they are updated as things change. It is Airbnb who make this community center available as another option, and every article has detailed info about how to contact customer service.
I think there is an ongoing effort to create community within the framework of being a large corporation with all that that entails. Airbnb has changed my life for the better, and I don't think I would feel comfortable doing short term bookings independently, so I take it for what it is, including it's giganticness :-) I hope you'll try and find a way that works for you to be able to contact Airbnb when you need to. For example, if you email and say "I want to speak to an Airbnb representative about..." and include details like your listing url if you're a host, and the reservation code if relevant, I think you'll get faster help. Neti, New Orleans