Contact Airbnb: A Community Help Guide [UPDATED]

in
Edmonton, Canada
Level 10
191,419 Views

This, I believe, is the most common questions on the Community Center.  Below is a "How To" guide on contacting Airbnb.

 

3 easy ways to contact Airbnb:

  1. Airbnb Community Experts
  2. Via Twitter Direct Message @Airbnbhelp
  3. Calling Airbnb

1. Contacting Airbnb's Community Experts

The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts.  If they cannot answer your question, they have the ability to re-route you to Airbnb Specialist who will have the notes of the conversation you had with the Expert and can usually solve your question.  Please be kind to these Experts as they are not employees of Airbnb and do give their time to assist you in resolving your issue.   

 

Step 1: Visit https://www.airbnb.ca/help/contact_us

Step 2: From the bottom of the screen, choose either "My question is about something else".

 

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Step 3: Follow the prompts to figure out what best describes your issues.  Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.  Keep trying until you find something that lets you enter your question into a text box.  If you see the box that says "I still need help" at the bottom of the screen, choose that and enter your information.  If the choice you made has nothing to do with your question, please just describe this first and the Expert will still help you.

 

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Once you choose the "I still need help" button, you will get a text box which allows you to enter your information.

 

When you submit a question, you can expect an answer back from an Airbnb Expert within five minutes but usually less.  If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you.  Airbnb Community Experts do have some access to your reservation information but if it is a question that can only be answered with account information, they will re-route you automatically.  Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.

 

2. Contacting Airbnb Via Twitter

I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter.  Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.

 

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose "Follow" them.

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response.  They may ask for information such as your listing but always provide it over DM so it is not public.

 

3. Calling Airbnb's Customer Experience Line

 ***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***

 

Here are the phone numbers for Airbnb.  If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

 

United States and Canada+1-415-800-5959
+1-855-424-7262 (toll-free)
Argentina+54 11 53 52 78 88
Australia+61 2 8520 3333
Austria+43 72 08 83 800
Brazil+55 21 3958-5800
Chile+56229380777
China+86 10 5904 5310
400 890 0309 (shared-cost)
Denmark+45 89 88 20 00
France+33 1 84 88 40 00
Germany+49 30 30 80 83 80
Greece+30 211 1989888
Hong Kong

+852 5808 8888

India

000 800 4405 103 (toll-free)

Ireland+353 1 697 1831
Israel+972 3 939 9977
Italy+39-06-99366533
Japan+81 3 4580 0999
+81 800 100 1008 (toll-free)
Mexico+52 55 41 70 43 33
Netherlands+31 20 52 22 333
New Zealand+64 4 4880 888
Norway+47 21 61 16 88
Peru+51 1 7089777
Poland+48 22 30 72 000
Portugal+351 30 880 3888
Puerto Rico+1 787 919-0880
Russia+74954658090
88003017104 (toll-free)
South Korea+82 2 6022 2499
+82 808 220 230 (toll-free)
Spain+34 91 123 45 67
Sweden+46 844 68 12 34
Switzerland +41 43 50 84 900
United Kingdom              

 +44 203 318 1111               

 

 

Hopefully this help guide helps you to contact Airbnb for any of your issues.

197 Replies

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Amsterdam, Netherlands
Level 8

Thank you for this guide. It is almost unbelivable that Airbnb cannot be directly and easily contacted by the people thanks to whom they make money...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Pensacola, FL
Level 7

I agree...I filed a complaint on June 1st, have called them a dozen times and all I get is a message saying your issue is being handled but I never get to speak to anyone about it.  Just terrible!!!

 

 

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
New York, NY
Level 3

I am having the same issue. A guest damaged my place and I am just getting the runaround from AirBnB for over 2 weeks now.

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Costa Rica
Level 2
You need to open a resolution center www.airbnb.com/redolutions open the case and asking the amount you need, if in 72 h you dont get response you can involve airbnb to get a mediation agent

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Gazipur, Bangladesh
Level 2

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Gazipur, Bangladesh
Level 2

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Level 4

I am actually quite scared now having read all this complaint about the AirBnB customer service and then trying to contact them myself. This is so unlike Booking.com and Travalgo who offer direct customer service and superb service if I may add.  I have sent 3 emails today and made 4 calls to the numbers given and so far no success.  I am at a loss as to how such poor service can be had in this day of technology. 

Worried owner.

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Ho Chi Minh City, Vietnam
Level 3

Yeah... same here... Quite scary to see how HARD it is to even get a hope of even reaching anyone, let alone "solving" the issues... Innovators Dilemna. 

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
London, United Kingdom
Level 2

The only exception is that for example booking.com don't really care about hosts and they don't really resolve your issue with hosts (e.g.: damaging property).

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
San Diego, CA
Level 2

I'm experiencing that right now.  I'm livid!

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
LA, CA
Level 3

Livid just about describes me right now too lol. And by the looks of it, MANY of us are very upset about the exact same issues and nobody to help us.  Our issues are being pushed aside and not handled!  I am trying to figure out some news or media company to reach out to so that Airbnb will actually HAVE to address this lol.

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Westminster, CO
Level 2

In the midst of dealing with any homeowner's worst nightmare right now - someone who was a guest of the property who would not leave and is now renting out the ENTIRE house (a $500k house in CO) on Airbnb. We contacted them over 10 days ago via the phone # listed here AND Twitter DM to Airbnb Help. Only to be told to please be patient and a "Support Ambassador" would be in contact. NO CONTACT for 10 days except for when we have called to ask to speak to a manager. Only to be told that someone who specializes will reach out within 24-48 hrs, but no one ever does. Strangers are now living in the house, got their personal and business mail redirected to the house - all because Airbnb allowed some random person to create an account, snap some pics of the house they were a guest in, and now won't leave. An eviction process has began but in the meantime we expected Airbnb to respond to this and remove the listing as this person is illegally profiting on a home they have no ownership rights over. THIS IS INSANE THAT A PLATFORM WILL ALLOW ANYONE TO RENT AN ENTIRE HOUSE WITH NO PROOF OF HOME OWNERSHIP. Anyone else as frustrated as us should email airbnbisnohelp@gmail.com Perhaps a class action lawsuit will change this negligent business practice. 

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Washington D.C., DC
Level 3

Agreed that it's ridiculous it's so difficult (and maybe not even possible) to email airbnb!  I have navigated the "help" topics many times without being given the option to email customer service.  If Airbnb won't offer convenient and responsive customer support to it's hosts & travelers, another company will. 

Re: Contact Airbnb: A Community Help Guide [UPDATED]

in
Numurkah, Australia
Level 10

yes,  we want a airbnb to remove a bad comment that has caused as to lose business.

the guest was lying - we asked airbnb to please remove the posting as it has cost us lost business.

 

 

 

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