We knew that one day we would get the booking that would cause some angst and this was the one.
Jane Doe booked with us for two people. Jane Doe then texted us they would arrive after 10pm and could they have access to the key in the lock box. I was initially okay with that. Then, at 2am I hear someone enter the downstairs apartment. I was still up and went to see who it was. I see no car, but I count 3 people walk in and two of the guest were giving each other horsey rides. It was late, so I went to bed. I figured I would sort it out in the morning. In the morning I meet 1 guest, Lady-K, before she was picked up by her ride. She states there was no one else with her. Everyone one else had left. Who was everyone? Where and when did the other people go? I should have asked, where is Jane Doe who had booked, but she was in a rush since a car had been waiting outside for her.
They were out all day and night and I had yet to meet Jane Doe. This is not uncommon since we give our guest privacy, but I was still unsettled by the previous night.
I also had guests checking in the next day and I wanted to clarify that check out would be at 11am, so, I text a note to the guest to see if everything in the apartment was okay, to thank them for choosing us, and to clarify the check out time. I got no response. Again, around 2am they returned. This time there is a vehicle.
In the morning my partner says they have yet to check out, but there is a man outside enjoying some coffee. It’s now 11:09am. I knock and I’m greeted by a friendly gentleman who was not aware it was time to check out, but he assured us they would be out soon. I asked, "Where is guest Jane Doe?” He states she stayed somewhere else. I then asked who else is in the apartment. He informs me Lady-K is getting dressed.
I informed them they must vacate the space. I also inform them to contact Lisa because 3rd party bookings are not allowed. It took them about another 20 minutes to clear out. I guess since I asked them to leave they didn’t bother to collect their dirty towels, clean their dishes, collect they’re food, vitamins, toothbrush and some other toiletries. I then find dental floss in the toilet that I specifically state cannot go in the toilet.
Now, I have to write a review. What do I say? The guest seemed to be very nice people. I would also welcome them again, but with a better understanding of how I would like things to flow.
While re-reading my text messages on my phone I only see Jane Doe refer to herself. But, on my laptop, I see AirBnB asked me to please rate Jane Doe and Lady-K.