Hello @Geraldine60
Always make sure you take photos after you have Guests like this, it pays to keep evidence for future reference.
You may also like to reach out to @Laura_R who is Head of Customer Services to see if she can help you with the resolution of your claim.
If you click on here name you can msg her through CC.
You can always edit your listing to ensure potential guests send an enquiry, or the purpose of their stay prior to booking, also make sure you ask for car model, colour & registration as a safeguard should any issues arise.
It's good your neighbour came to speak to you and I hope you both have each others contact details to network - always helpful to have caring neighbours to look out for one's property.
Did you exercise your right to leave a Right of Reply to your Guests who left negative reviews?
If not, you may like to exercise your rights there to - do be aware that future potential guests read prior reviews and that sooner or later those reviews will hopefully slip down out of the radar.
All the best