Just had a guest stop up my gutter system which then flooded my porch and then into my master bedroom, about $3k worth of damage. Pictures and repair invoice from contractor submitted, this was their response :
unfortunately we decline your request as our accounting department is unable to verify the validity of the invoice/document you provided.
I understand this is not the outcome you were hoping for. I want to reiterate that this decision was made after careful review of all documentation and communication, and is in alignment with our policies and procedures.
Please be advised that, per our Terms of Service, Airbnb reserves the right to make the final determination with regard to these disputes. We are unable to reconsider the decision made in this case — we've issued our final decision and will uphold it accordingly.
As further communication will not change the outcome of this case, we must respectfully disengage from further discussion.
So they can just say it's over and you have no say??? this is clearly a breach in their host coverage gaurantee. Airbnb cares nothing about the hosts, only the guests.