Hi Viktoria,
I just wrote to Alex and am copying it to you too.
Here is where I am with this problem:
I finally received a call at 10 pm on June 13 from my "Case Manager" at Airbnb.
He said the "problem" had been fixed and that I wasn't "Hacked" but my account was "Compromised" hahahha..same thing?? He didnt say how it was fixed but assured me the problem was solved.
The bottom line is that he says it has been all taken care of and that I would start getting my payments again.
Changed my password again, and they said they would resume sending me payments and I will get back the money that was lost. When asked how soon, he said he didn't know for sure.
Anyway, my account all looked good and I kept looking at it throughout the days since the 13th to make sure nothing was getting changed, specifically my "payout method". Checked it last night before I went to sleep again and it was still correct.
I had a guest check in yesterday so I new a payment would be dispersed today. (For over $1K) When I woke up this am, I see a notification on my phone that says account info has been changed. I logged in and sure enough my payout method was changed back to "IBAN" (international bank acct) only this time, it was being sent to a different international acct number than it was the first 2 times.
I went in to re-add my acct and this time there was a 2-step security so it was going to send a code to my cell phone. The problem was that the number it was going to send it to was an international phone number. (not mine, and they had 2 different phone numbers on there) I deleted those two and re-added mine back in.
Meanwhile, I may have lost another payment. Not sure yet if it will go to IBAN or my 6442 US acct .
Also noticed that they have complete access to my entire account which has my name, my cell, my profile info, my home address, etc.
I called Airbnb asap and they re-opened the case but again don't know how long its going to take.
I have no idea what to do at this point or how they are accessing my account. I have changed my pass code 3 times!
I also called several news stations, tweeted all over the place, tweeted the CEO of Airbnb and have gotten nowhere. I do use Airbnb and VRBO for my rental property but 98% of my bookings come from Airbnb. I too am afraid they will close my account & my main sourse of income is my rentals otherwise I would just close the account.
I am still missing my May payouts and have not gotten anything for June yet.
Keep in touch, ok? It helps to have someone to listen to each others frustration and anxiety over this situation.