Hi Guys,
Hopefully one of you can shed some light on a situation for me. I have recently started hosting and whilst my 2nd ever guest is staying they have messaged me stating there is a problem with one of the aircon units (blowing air but not cooling it).
My apartment is pretty small and there is a working air con unit in the bedroom but in the rest of the apartment (open plan) there is just the non-working unit. I've been in touch with my building management but they may not be able to come and fix it until after Christmas now.
So basically my question is, what do I do? I want to be a responsible host but I am out of the country and my hands are tied by building management, should I offer a partial refund?
With the size of the apartment having the bedroom air con unit on should be enough to cool the whole apartment.
Any help is greatly appreciated, thanks!
Josh