Hello, I am facing great frustration as I have spoken with two airbnb reps over the phone about my having blocked off my calendar for a set of dates - Oct 1-5 - and guests still having been able to book rooms those dates.
I had contacted airbnb with initial booking that this error was happening - no response.
Then three bookings on blocked dates occurred.
I had to go out of my way to request cancellations - disappoint guests - and of course this negatively affected my profile and caused it to be shut down. I believe these cancellations affect my profile negatively - making my listing less likely to show up in people's searches - and also affects my chance to be a super host.
However, these cancellations are NOT MY FAULT - IT'S AIRBNB'S FAULT for allowing bookings to happen those dates that were blocked out on my calendar!!!!!
The reps said there was nothing they could do and that I would continue to be penalized. How is this fair?
I like the airbnb service, but find it ridiculous that they cannot amend - or more likely will not - this issue - of a customer that has contributed to about 100 bookings - both hosting and travelling.