Dear Airbnb,
I do not know yet if I am affected by the issues noted in the title above as I have for some reason not received even an inquiry in quite some time but as a huge contributor to the Community Center, I am seeing a great deal of posts on the issue of notifications/alerts on the CC, Twitter and the old groups.
Many of the posts are about hosts no longer receiving alerts or notifications through either email, SMS, or the Airbnb app. Other posts indicate that Airbnb are planning on removing the ability to receive these notifications. I went back through 6 days of posts in the CC to see that there have been 9 posts about this issue and several complaints within each of the posts. I have saved you some time and am including all the posts below for your reading pleasure.
I have also been in contact with your team @Airbnbhelp who have twice said they will forward this to the appropriate team. Can you provide an update?
I have two questions in which I hope somebody who is a decision maker or influencer at Airbnb can answer:
- Is there a problem with the notification system and if so, is it currently being worked on?
- Is Airbnb in the works or are they planning on getting rid of the notification system?
As promised, here are the nine posts which were written on this topic over the last six days:
No Notice of Inquiry
issues on being notified of new inquiry
NO EMAIL NOTIFICATION
Airbnb Glitches
Where to from here!
Buggy App - been missing guest messages, inquiries and booking requests.
missing texts and admin contact?
I can't actually believe this
Reservation Request Alert Problem
David
Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host