I have had similar problems with 2 listings for which I paid A$200 each to join AirBnB Plus.
It all started badly with both inspections and photo shoots. The inspections were only 50% completed at both apartments (both photographers said they hated inspections) so I had to spend hours going backward & forward to AirBnB with photos to show that I had knives, detergent, the apartment was clean etc etc. Eventually the photos came back for Apartment 1 .... a total disaster .... the quality was very poor so I ask AirBnB for another shoot. I'm told NO so I suggest we use the original professional photography from a couple of years ago and again I'm told NO. I'm then told I can't add any photos showing the local area, local sights etc..... in fact I'm tod I can't add any photos.
Things get worse when I'm told I can't continue to use the existing property names ..... we have 3 very successful properties with +90% occupancy rates , get lots of referral/returning guests and have property titles which highlight the hip area and what is unique about the inner city apartments .... we'd be crazy to make a change.
Moving on, AirBnB tells me I need a second photo shoot for Apartment 2 (I didn't request it) as I'd implemented their requested changes ..... all good. Anyway, 3 weeks later the images are made available for Apartment2 .... but the are from the 1st photo shoot!!!!!
This is all very frustrating. I have repeatedly asked AirBnB to address the issues above or refund me ..... I'm sure you can guess the response. Anyway, I support the AirBnB Plus concept but from my experiences I wish I hadn't expressed interest ..... for my folly I have lost A$400 and wasted a lot of time.