@Brett3
To be honest I think you have come out of this pretty well Brett!
Airbnb is a booking agency, it is not an insurance company, the company does not charge you a premium to cover a defined risk. What they offer is an adjudicated system that will in some instances offer some sort of compensation, and to get 87% of what you claimed definitely puts you in the successful claimant bracket!
It would be wise for you to not expect too much from Airbnb, I have seen cases where the claimant got less than 10% of what they claimed.....some get nothing.
The problem is Airbnb have offered a very broad umbrella of compensation cover but, they have at all times stressed that any claim will be an adjudicated decision (meaning it is their loss departments decision) and things like wear and tear will be taken into account in any settlement.
There have also been a high proportion of vexatious claims where the claimant has required many times more in compensation than the cost of the purchase.
The bed that the guests baby urinated on required a replacement mattress which the host lodges a claim of $600. That mattress has been in use for guest accommodation for 18 months and was originally bought at the local Salvation Army op shop for $150.....and the host is wanting $600....come now!!
Brett, I sympathise with your predicament....I have had a few breakages around here, mate it is part of being a host. But if you want a new for old replacement policy, go out and buy one where a premium will be charged to cover the risk....and just let Airbnb do what they do well....put guests in touch with hosts!
All the best Brett.
Cheers......Rob
Hi, Brett
Thank you for your response, Airbnb reserves the right to know the calculation rules solely. Sorry for this answer, we still hope you will have more positive experiences with Airbnb.
Best regards,
Lynn
www.airbnb.com/help
Really?? "Sorry for this answer"? Airbnb are going to deduct $2 from a $16 damages claim where the guest openly admitted to the damage? If I had only included a link to the item on the website and not a receipt, how the hell would I go and buy 87% of a light fitting? Imagine if I was audited and told the Australian Tax Office that the calculations from Airbnb are secret so they should go away?
It really is starting to feel like Airbnb just don't give a crap about the Host.
I am about to lodge another claim for some filthy guests that stayed at another of my properties. I was thinking of creating a post in real time so to speak, and updating as Airbnb respond. This one will involve breach of House Rules and damage to property.
Thoroughly disgusted with this treatment!!