Hi @Carol-Dianne0,
I completely understand your frustration at the delay in the payout and I accept that 10 days is a long time to wait.
Just to clarify what I meant, the length of time it takes can depend on your payment method. Airbnb releases the payment 24hrs after the guest has checked in and if your payout preference is Paypal, you may receive your money that same day. The reason I suggested waiting 10 days is because, if your payout method is bank transfer or international wire for example, this process can take 3-7 days (which can be up to 10 days including weekends - see below).
Weekends can make the process take longer because 'many banking systems don't process transactions on weekends or holidays. If your payout from Airbnb is completed between Friday and Sunday, it might not be processed until the next week'.
This quote is taken from the Help guide about how long payments take which you can see here: https://www.airbnb.co.uk/help/article/425/when-do-i-get-paid?topic=234
In your situation, as you have already waited 14 days, it sounds like there is some issue with the payout so I definitely do suggest contacting the airbnb support team directly - here is the Community Help guide explaining the best ways to contact them: https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highl...
I hope that clarifies my previous post, I apologise for any confusion and I hope you receive your payout very soon! Please let me know how you get on.
Kirstie