@George470
George, as a host I am really sorry that this has happened to you....parties are every hosts worst nightmare, and it is one of the most unfortuante aspects of hosting that this sort of thing can happen.
George, the thing that I am struggling with is this claim for $200,000.00. That is a massive repair bill.
Here in Australia we build brand new 4 bedroom ensuite bathroom houses for less than $200,000.00!
You have shown pictures of a few bullet holes....and I have no doubt there were probably many more!
But George how have these contrcators arrived at a 'repair bill' of $200,000.00!
I say this George because Airbnb are extremely suspicious of claims like this and leave absolutely no stone unturned in verifying that claims like this are in fact genuine.
George this has come about through years and years of hosts claiming...... $2,500 for an outdoor setting that a careless guest damaged the seat covers with spilled liquids and cigarette burns, Fair enough, it might cost $2,500 to replace that outdoor setting. What the host does not say in his claim is he purchased that outdoor setting from the local op shop for $220.00 and he is now claiming $2,500.00 for it! !
Airbnb have to sort out the 'wheat from the chaff' and try somehow to work out what is genuine damage, from the hosts repair wish list!
Most claims to Airbnb are satisfied to some extent, it may not be what the claimant is wanting but it will be what is seen as a compromise on both sides. But the Host Protection scheme is not an insurance policy, you don't pay a premium for it and there is no defined covered risks associated with it!
Unless the property was burnt to the ground and concrete poured into the sewer system I am really strugling to understand where $200,000.00 of 'damage' has taken place, and Airbnb are no doubt thinking the same thing.
This could be the reason you are getting the run around George!
Cheers.....Rob