I planned to live and work for a month remote from New Smyrna Beach, FL. My only requirements in a rental were price and to have a standard wired internet connection available. (Not wifi only) I booked a listing based on those requirements. Once I arrived, the condo only had wifi available. Wifi is not enough to do my job. If I can not do my job, then I can not be at that location, it's that simple. There is nothing I could have done differently here and has nothing to do with the speed of the internet. It has to do with the type of internet available. I have $2,300+ tied up in this booking and I've been trying all day to get my money back to me so I can get into a spot that works for me. The issue here is the listing does not work for me, and was not as advertised. Based on all of the issues today, the host has since removed regular internet from the listing. The host has also stopped responding to my messages. I can't believe that airbnb is not working with me to issue refund immediately.
This is simple, I booked a listing because the amenities fit my requirements in what I needed for a living situation,
I received a spot that did not match the listing and therefore is not what I agreed to pay for and does not suit my needs,
I need my money back in order to book a new accommodation,
Airbnb is not resolving this in a timely manner and is making me fight over and over all day to get this refund.
The host is not responding to me, will not tell me anything since early this afternoon. As you mentioned they are new, they messed up on their listing and have since changed it, why am I suffering now for their mistake?