Airbnb’s Director of Community Engagement answers Hosts' questions
Automatic replies to Reservation Confirmations
08-12-2015
01:25 AM
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08-12-2015
01:25 AM
Automatic replies to Reservation Confirmations
At one time, I distinctly remember finding a sport where a host can setup an automatic reply email to guests once they confirm their reservation. I would like to add to that email, but cannot find that place again. Any ideas where it is?
Thank you,
KevinANDrew Jeske-Polyak
08-12-2015
01:25 AM
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24 Replies 24
08-12-2017
09:09 AM
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08-12-2017
09:09 AM
I have found a workarond. Under guests requirements, select option Guest trip Informaion, here you add a greeting or question while they are booking.
08-12-2017
09:09 AM
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18-03-2018
11:44 AM
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18-03-2018
11:44 AM
If a guest books through Instant Book, they will "see your greeting" but it doesn't look like this is captured in the messages. I found it under "guest requirements" -> "Guest trip information". I have asked for, some from pre-selected questions:
Thanks for your booking, and I look forward to hosting you at the Serene Lakefront Cottage!
- What brings you to the area?
- Who are you coming with?
- When do you think you’ll arrive?
- Would you please confirm all guests are on the reservation?
18-03-2018
11:44 AM
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16-04-2018
01:33 PM
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16-04-2018
01:33 PM
I used to have a similar issue, and I stumbled upon an amazing (and surprisingly affordable) service that handles auto responses of all types. Smartbnb changed my life and has saved me a ton of work and hassle, and you can check out the service at this link: https://smartbnb.io/messaging. The service is incredibly reliable and has served me very well! 🙂
30-01-2019
08:53 PM
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30-01-2019
08:53 PM
Nice affiliate link!
30-01-2019
08:53 PM
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08-02-2019
07:58 AM
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08-02-2019
07:58 AM
@KevinANDrew0- Have you guys found the solution yet? Have the same problem and none of the answers takes me back to that automated message for reservation confirmation 😞
23-07-2019
04:02 PM
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23-07-2019
04:02 PM
Okay, Airbnb did have a spot on your listing where you actually could set-up a whole check-in guide complete with pictures and captions under the pictures instructing people exactly where to turn and what to look for. It is gone and I mean disappeared. POOF GONE! Without any notice or announcement just did away with it. However, I am told by people who have booked my cottage they are still receiving these check-in instructions directions complete with pictures. I no longer have access to it. Yes, that is correct you heard right! It is still out there directing my people where to go and what to look for, but I am unable to access it so I can't modify it. My guess is Airbnb did this so they can market and sell their own tools to do this and charge a monthly fee for this very same feature that was at one time free and that we should still be able to utilize and access. It was nice it was complete a great deal of thought and pictures and details went into it. Now it's just a little blurb limited to a few words. When I reached out to airbnb they denied having any knowledge of what I was talking about. I went round and round with them just asking them to confirm that this actually did exist that I was not crazy and they denied denied denied only after I told them the chat was no help whatsoever and closed the chat did they send me an email message stating
May I know where did the directions show up?
I will definitely investigate it for you .
Lesley, I can see that you have set up an account 2 years ago and the guidebook option was available 2 years back and you must be referring to that for sure.
However, we do not have this option available anymore and I apologize for the inconvenience.
SEE THE ENTIRE CHAT BELOW AND AT THE VERY BOTTOM IS THIS WHICH I RECOMMEND EVERYONE SHARE AND REQUEST THAT THIS FEATURE BE BROUGHT BACK IMMEDIATELY!!
However you can definitely request this feature by sharing your feedback from the below link :
https://www.airbnb.co.in/help/article/1640/how-can-i-give-feedback-about-airbnb
https://www.airbnb.co.in/help/article/1640/how-can-i-give-feedback-about-airbnb
I am trying to locate my check-in details (pictures) and instructions. The only thing that I can find is the page where I select I have a lock box and the instructions for entering the code to get the key out. I know I have set up a whole section where when someone books the cottage they receive the check in instructions complete with pictures of the driveway to turn down and arrows pointing in the correct direction. I have looked and am unable to find this info on my page to update it.
Please wait while we are routing your case.
9:49 AM
Thanks for your message - Airbnb Support is connecting you to a chat agent. Your chat session will begin in 1 - 2 minutes.
9:49 AM
Airbnb Support9:49 AM
Hi Lesley, my name is Anshul S and I'm with Airbnb support. I'd be happy to help you today. Give me a moment while I look into your case.
Thank You for choosing Airbnb and I will be happy to assist you!
I can certainly understand that you want to update your check in instructions and I will help you with that.
Lesley, I would like to inform you that the guests can see the check in instructions on their itinerary 72 hours before check in date.
Here is the link to update the check in instructions :
https://www.airbnb.com/manage-your-space/27326536/details/guest-resources
https://www.airbnb.com/manage-your-space/27326536/details/guest-resources
Lesley & Kevin9:53 AM
Yes but I have pictures set-up with arrows pointing down the driveway at the sign that they turn at and none of that is here did it get deleted?
Airbnb Support9:54 AM
I am sorry about it however only you have the access to the listing settings and no one else .
Lesley & Kevin9:55 AM
I have a picture the front of my house and then the driveway they turn down the hook in the cottage showing where they can keep the key none of this is there and there is no way to access this information to view and change from the guest resources page.
Yes, but there are check in instructions complete with pictures I am unable to find this information on my page to update it because things have changed where can I find it because it is not under guest resources check in directions and instructions that the guest receive prior to check in it helps them navigate to the cottage and shows them exactly what to look for can you please tell me where I need to go on my listing to find this info so i can make my necessary changes.
Airbnb Support9:57 AM
I understand that but you need to click on edit to make the changes and I would like to inform you that you cannot upload a picture on the edit settings however you can just write down the description for the check in and as I can see that you have already mentioned the code for the lock box for guests to check in.
Lesley & Kevin