Block People

[Wei-and-Ting0]

Not sure where to send feature requests, so sorry if this is the wrong place to post. Anyways, I really think Airbnb should provide a way to block specific users, to stop them from booking (if instant book on) or contacting you. Of course it should work both ways, so guests can block hosts who keep bothering them too.

Hosts shouldn't be able to block confirmed guest in case there are emergencies, also blocked users should ideally be kept in the dark, with their "blockers" simply disapearing from their interface and search results (just in case some people get really offended or something).

Do you think this would be a good feature to have?

[Luigi27]

I don't understand why it is not possible to implement the simple ''block'' feature as all websites have. Much easier and more safety effective. Puzzled here... 

[Lauren144]

I agree. I regularly think that Airbnb is much more invested in guests than hosts. This is a simple request made by many hosts. 

[Jennifer868]

If you leave a 3 star review can they leave a bad review in retaliation? 

[Kassie-and-Peter0]

I agree, and I'm surprised that they don't have such a feature, will look into it, or call them. We're super hosts with nearly all 5 star reviews, work really hard to make a great experience, and just had our first guest who left a really weird negative review that doesn't have any basis in reality. This guest can instant book and we'd rather not have her again. 

[Momi0]

@Kassie-and-Peter0  Yeah guys that was awful what she wrote about the vomit odor.  I was a bit surprised to see that you left her a great review saying you would host her again though.  What an ungrateful guests to spend energy writing those 4 words. That's not someone I would host and that's why I always look to see what they write about other hosts before I take their booking.  Tells me alot about their character. 

FYI- did you know that SHE did not receive your public reply that you wrote regarding her comment on vomit odor and lavender cleaning?  ABB does not send public replies written by hosts to the guests.  That would need to be copied and pasted and put into the message on her account if you truly want her to read it.  Perhaps you can also add to your private message back to her that you would prefer she find accommodations elsewhere in the future to ensure she doesn't use IB at your home.   Just a thought. 

Your place is so beautiful. 🙂

[Carolynne0]

My daughter rented a room out for a month and now this man keeps messaging her and they are not nice messages.. He happens to be a pot head and when he gets stoned which happens to be almost daily..She is not responding but needs this to stop. Is it possable to block a past client from messaging on Airbmb??

My daughter is in school and far from home and we are becoming more and more concerned

[Momi0]

@Carolynne0   Yes there is!  Contact ABB immediatey!  Bring this to the attention of the rep who answers and they will immediately send a report to the Safety and Trust team to follow up with this guests to see if he should be removed from the ABB community. I went though something like this and thankfully, within 48 hours, the "disgusting" male monster of a creature was permantly removed from ABB and I got it in writing too.   You can find the number by clicking on the link at the end of my post.  I have a link that says.."how to contact Airnb".  Call now!   (Be prepared to send them the messages, bc they will need to see it)

Is "pothead" sending it from his ABB acccount or directly to her phone number from his phone?  My monster was using both.  So ABB could see his messages on the ABB site but I did have to screen capture his text msgs to my phone and send them in.  All of this was used to decide he was not good for the ABB community.   They take this very seriously.  Please contact them now.  Please be sure to let us know she is ok.  (sometimes I get unsolicited friendly flirtatious msgs/emails too from previous guests ) but my husband is kind enough to reply back to those for me. 🙂

[Luigi27]

Since ABB is not allowing owners to protect themself with the ''block'' simple and easy function, I would call the police informing about the harrasemnet of this drug user, just in case of anything happens. All the best ! 

[Dionne2]

Quite frankly , I have had a recent bad experience with a guest about missing bed sheets and reading three pages in I'm already feeling the anger rising again and I want to ask if Airbnb ever will learn to become a better world wide platform if they heeded the problems alot of hosts face in this forum.

With this guest I want to resolve the matter but he kept sending me messages that had nothing to do with how to fix the problem but more with how innocent he was. He already confessed to moving the bed sheets but they remain missing.

So had to finally block him because his messages became irrelevant and babbling. I got my reimbursement back from Airbnb but I don't like the behaviour guests take that because they pay the own us. Do they forget this is Airbnb that we are not hotel specialists and don't own a team , we earn what we put out and our property for rent is our homes.

I think Airbnb should not only block people put put repeat offenders on warning list. 

And I really do BELIEVE Airbnb should get rid of the bad guests. Not 'rehouse' them if there is a problem. Had two girls who cancelled after being disappointed in my place and this was after I had described everything in my place from sleeping arrangments to no internet. These two girls resorted into bullying tactics complaining that the dvd player wasn't playing all the dvds, so to shut them up I got a replacements, she then complained they weren't new. I had to ask are you complaining it isn't new or it isn't working which is it! Oh the nerve to be demanding yet be inconsiderate that she didn't even bother telling me when her boyfriend moved in and her friend out. I gave her a bad review for giving me a bad taste in the mouth and for being such a high maintance guest who had the inability to read the listing description.  Oh and by the way , Airbnb did 'rehouse ' her and give her compensation for not enjoying her stay. 

SO, Airbnb wants guests happy and hosts to be compilant , pretty **bleep**ty cycle if they keep this up.

[Carol407]

Bad experience too Dionne, 

My nightmare guest was an Airbnb Super Host!  Did not book for correct number of guests, did not declare pets, and accused me of being nosy in my own home.  For Pete’s sake, I have eyes and ears!  

He was dirty and charming/rude.  Wish I could block him from ever booking my home again.  Super host or not, he was a nasty person and I wish there was some way I could make sure he never books with me again.  He has already threatened me with future bookings.  If I decline too many times, I lose my 5-star rating.  After him, I may sell my two family flat, load my tent in the back of my car, move every week and tell society to piss off!  Gracious, kind, and thoughtful does not return like feelings.

[Richard418]

I was just searching how I could block an individual from booking. I am absolutely flabagasted to find this us not an option. 

The guest is ok. But they have stained and booked so many times it is starting to feel

as though I have a flat mate. This is not what I wanted. I like to meet new people and keep myself entertained by helping new people enjoy their holiday to London. If I wanted a flat mate I would have one. So annoying. 

[Ron103]

Raise your rates until he cries uncle.
That should do it.
Blame it on AirBnb's flex pricing. ;D

[Anj4]

https://www.airbnb.com/help/article/2020/how-do-i-report-a-message-or-block-someone-on-airbnb

[Bea13]

I just figured it out. You CAN block a troublesome Airbnb guest! Just discovered it by accident. And I've now blocked the very nice guest who purchased a whole new cable package for us.

Click on the Airbnb message string you have with this guest.

Click "Report" (located with "About this guest")

Select "Something else"

Click "Next"

Click "Yes, block now"

Boom. Done. #outayourlife

[Momi0]

@Bea13   Just curious, how does one go about buying a whole new cable package for you?  Our cable company provides a feature to input and secure a code to make, change or buy anything through our cable company.  I would never give that to a guests.  Perhaps you can add that to your cable service by adding a security code that only you would have.  (send in a claim through the resolution center or call your cable company to get it voided and the charge to you removed.....I WOULD!!)

FYI - I recently posted in 2 different forum areas in the CC about how to use the BLOCK feature.  Good that you found it too.  I used mine for the first time 3 nights ago....on an ABB host who thought writing snide remarks to me would turn his booking request into a confirmed booking.........not in my lifetime.  (he hadn't read my House Rules, such a bad boy) LOL