@Natasha-And-Dale0 What a huge compliment to read from you!! Mahalo Nui Loa. I'm glad to hear that my suggestions are going to be implemented by you. Wish more hosts would do this. Maybe I will start another new post conversation with this so more hosts will try to do it too since so many hosts wonder why they can't see the guests Stars in their review. It was a great idea passed onto me by another Superhost 2 years ago. But I have taken that idea up a notch by adding another category to my review and here it is: "How Much Fun Is This Guests To Have Around?" - here is the following reason why.....
1. I host guests in my home. Their private bedroom /private bathroom share the same hallway as my home office. Our guests bedroom is nearest our front main door so we do walk past each other as they leave or enter.....our guests also join us on the weekend to eat breakfast together in the garden, but they are welcome to sit at another private table outside or inside at the dining room table. But the bottom line is, we share A LOT of space with our guests. Being that I host in my home, I get to know more about my guests and I can give that in depth details for other hosts who also host in their homes with PRIVATE ROOMS. The guests who comes with a great Sense of Humor is definitely mentioned in this category because we love to tease, joke and laugh around our home. And we enjoy a guests who does this with us.
2. A few months ago, we hosted a guest who didn't even say "Hello" or "Goodbye" to anyone in our family as she entered /left our home even though SHE clearly could see me in the kitchen because as she enters our garden door leading to our home, you can see me standing in the kitchen......if I didn't say hello first, she would have just walked past and said nothing, (she did many times) nor would she even offer up a "Good NIght" as my family watched tv in the family room, (my listing tells guests to join us if they like), so that particular guests received 3 Stars for that cateogry because for us, SHE was just not much fun for us. She never even used any of our names the entire 3 nights. But she had no problem entering our living room asking for more ice for her water pitcher.
Talk about awkward. So I gave that explanation for those 3 Stars in my review for other hosts because for some people, that's a great guest. But our listing says we like to interact with our guests and get to know them. We are in this for the ABB experience, not just the income. Unfortunately, some people book bc of availability, room rate and my yummy breakfast being served every morning. She never even asked one question of any of us to get to know us but she definitely loved talking about how successful her business was at breakfast time. I also gave her PRIVATE FEEDBACK that she could have at least thanked my husband during her stay for allowing her to be a guests in HIS HOME....that's a huge issue for me when a guests doesn't even acknowledge my husband at all. I told her she could have been a more appreciative guest by taking a moment to thank my husband while he sat in the living room on any of her 3 given nights when she came in to ask him for more ice. Manners are everything to us. Guess we were hotel employees for 3 nights.
Its sad that a few people enter our home thinking its the front lobby of a hotel and can't be bothered to thank the very people who open their PRIVATE homes giving them a much more affordable option to stay in Hawai'i then the average $348 hotel room where hotel employees don't bother to even learn the guests name. (that price does not include parking, taxes or resort fees)
But every morning, I say "Good Morning __guest name_____, how did you sleep? Is there anything you need to make your stay more enjoyable?"
Its a low percentage on how many guests recipocate and actually ask me how did I sleep? ( And I am the one getting up much earlier to make them a big home cooked breakfast!)
Thankfully, my most recent wonderful 5 Star Guests (first timers to Airbnb ) from Austria actually used all of our names throughout their week long stay, making everyone laugh in the process with their great sense of humor and even asked me how did I sleep because they were convinced I never slept during that entire week. Hahahaha 🙂
For those reading this post: We are talking about the fact that I PUT STARS IN MY REVIEWS. This is just a SHORT example
For our guests, Mary Little Lamb and her husband Little Boy Blue, we gave them 5 Stars for Communication and here's why:
For the category of Cleanliness, it was 4 Stars and here's why:
For the Category of Respecting House Rules, it was 3 Stars and here's why: ( If I have to remind a guests several times to turn off fans, lights and stop wearing shoes in my house, the amount of stars diminish based on how many reminders day after day I have to give.)
If a guests clearly needs a reminder on Day 1 and never does it again, that's a 4 Star guests.
If a Guests respects and follows all rules, that's a 5 Star guest for me in House Rules, but they might possibly get 4 Stars for Cleanliness. ( and that guests will always be welcomed back for sure because following my House Rules is much more important then someone who leaves water/hair all over the bathroom counter and floor)
Again, thanks Natasha & Dale for taking the time to read my post and appreciating me. I love being adopted! LOL
EDITED: to correct typo
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
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