I have similar problem with 2 payout made by AirBnB booking made in March 2018. I have not received yet over 1 month. I call AirBnB, the Payment Specialist name Rae (aka, Juliet ?) told me two version answer:
1. The payment have been released. AirBnB have proof of receipt.
2. The reason I have not received the fund because account name holder is different.
It sounds contradictory isn't it ?
I told them there is only one name account holder and no other name. Also, I told them back in June 2017, there were 3 payout to same account number was successfull. Nothing have been change since then ?
The sad thing is, when I ask them to sent me the proof of receipt so I can bring it to my financial institution AirBnB refused citing privacy issue, because the name is not my name. Can't they cross or black out the name ? How can I ask my bank to investigate without any proof ?
I want to talk to Rae, left her few massages requesting to call me but she just ignoring my request.
I did call AirBnB to escalate the issue, spoke 2 times with 2 different supervisor (John and Greg) with no help at all. I dont know what else I can do to resolved this issue and get my hard earn money - MY MONEY. I work hard to achieve Superhost but is it how AirBnB treat me ???...
What I need from AirBnB give me the proof of detail receipt the fund already in my bank so I can come show it to my bank. If anyone have similar experience and or can advise me what else I can do, I am very much appreciated.
Joshua.