Can guests leave a review for cancellation after check in?

Chi4
Level 2
Edinburgh, United Kingdom

Can guests leave a review for cancellation after check in?

I have cancelled guests threaten for damaging review if I do not issue them a refund.

My cancellation policy is ' strict '

 

Can guests leave a review if they cancelled after check in?

3 Replies 3
Vanessa-and-Kurt0
Level 10
Farmington, CT

If they have actually checked in, yes-they can leave a review. If they cancelled before they ever checked in, no-they cannot leave a review.

Allison2
Level 10
Traverse City, MI

Cancelled guests are not given the opportunity to leave a review. Threatening a poor review for lack of refund is also considered extortion and against Airbnb policy. https://www.airbnb.com/help/article/548/what-is-airbnb-s-extortion-policy

 

You can flag the message, but it'd be best to contact Airbnb directly about that violation. They take that kind of thing seriously and may bar the guest from future bookings. The rest of us hosts would appreciate you removing them from the potential guest pool! 😉

If they have actually checked in, yes-they can leave a review. If they cancelled before they ever checked in, no-they cannot leave a review. It just happened to me. Fortunately, it was a good review.