Hi @Ed-And-Cheryl0,
It takes a few days but I have always gotten an answer and some help with the method below – I dislike waiting on the phone so this is how I have contacted them a couple of times:
Top right click (or hover) on the “help” button…
Choose bottom (in red) “Help center” and click …
See choices on left – pick the bottom one “Resolve issue” and click …
See box bottom right with “Contact Airbnb” inside and click it …
Choose “Hosting” and in the drop-down menu below pick an issue closest to your issue (you may want to try different ones to see the other options they provide) you can always back out if they don’t fit.
Underneath all this, at the very bottom of each of these explanations (I think) there is one more option inside a box which is “I still need help” … click it.
At the bottom of next page a box will appear for you to put your message and question. Copy and save it before you click “send via email” in the pink box because it completely disappears immediately when you click it.
You should get a notification within a day that they received your question and they will work on it or will answer you in a few days.
I hope this helps.
Mary Ann