Criminal activity - Police Report on Guest

[Mark37]

I had a guest vandalize my condo.  The police have been there and there a report.

AirBNB Trust and Safety will not contact me.  I have called multiple times to the normal number, wait on hold, get verified, and get the same answer every time...they will be in contact.

I have roughly $2,000 in damage.  The guest admits to the damage.  There is a policy report.  And yet NOTHING from AirBNB.  

Very disappointing.

Does anyone have a number I can call in their offices...not the normal host/guest number? They seem to have hidden themselves very wel..

[Helen3]

 You can raise this through the guest's booking confirmation or reach them via Twitter.

[Mark37]

Thanks Helen, do you have their twitter handle?

Guest booking confirmation?  What is that.

Do you know if anyone from AirBNB monitors this? 

I've have 3 properties on AirBNB and have been a SuperHost...I've always felt comfortable and that AirBNB would be there if there was a problem...but that's not the case.

[David578]

I had a guest smoke hookah in the bedroom for 3 weeks and 3 weeks and parts of my carpet are burnt and melted and I have filed a claim with the resolution cente resolution center and it's like communicating with **[Inappropriate content removed in line with the Community Center Guidelines].  I have filed a police report and plan to share this police report with the guest.  Completely outside of air B and B.  Airbnb is an absolute joke

[Zacharias0]

Be sure to file a claim in the resolution center if you haven't done so already.

[Mark37]

I've done that. Still nothing.

[Tarek21]

Still going through (since 3 weeks ago) a similar issue.

My simple and unfortuante conclusion is that Airbnb does not seem to care at all and avoids any payments relating to damages and/or missing items. My first bad experience with Airbnb but enough to make me hate their business model and attention to their revenue generators: THE HOSTS!