I had a small issue with one of my listings.,which need to be resolved by Airbnb. Useally would give Airbnb a call. But i advise on this community other people to use https://www.airbnb.com/help/contact_us , so i decide to do so myself.
I choose the right "problem area" , sent them a message and went to bed.
Next morning i noticed Airbnb had replied within a few minutes, regarding the name seems to me by a person from India. As i was asleep, they transferred my request to another person to continue later.
Which person (seem to me somebody from US) replied in the early morning. After some answerring of questions CS solved the problem, even asked "can we help with other issues at the moment" ? I did not have any other issues and so the interaction was closed.
Why do people have some much problems with Airbnb CS ? Follow the instructions, be clear and polite and your problem will be solved !