Hi everyone.
I was hoping to get this resolved on my own, but there's no accounting for other people's behaviours, so I'm out of ideas at this point. (also, I had posted this already but now my entire post has disappeared, so trying again.)
I reserved a long-term rental in the north-east U.S. (for nearly 2 months) so that I could enjoy the beach city, but also to explore that entire east coast border. When I communicated with the host initially via BnB, I was very clear about what I do, what I'm looking for, and that I work as a freelance writer in need of good internet connection.
Furthermore, the host has a second room on the same level as the one I was enquiring about, and she said she barely ever gets any guests there and, if ever, they're short term. She also offered to put a lock on my bedroom door when I enquired about privacy with another guest on the same level, and all seemed well.
Anyway, since I've arrived, there were several issues off the bat. Firstly, she hadn't put the lock on the door, saying that no one else was there, so I should be fine. That later changed when she booked a family of 3 in the other room for nearly the same duration as my stay, so I had to remind her of the need for a lock, which made me feel awkward...like, asking for extra things, when in fact it was part of our initial agreement that she didn't uphold.
Later one, I found out the internet on my level doesn't work - it keeps disconnecting 5-6x/hour. I brought this to her attention and she seems very irritated by me because of it, except...I had said internet was a NEED for my stay? She says the internet is fine on her level - she lives downstairs - and the router/modem is there, too. She said she'd never tested the internet in my particular room, yet I'm getting the brunt of her irritation with regards to the issue. I even thought I'd go to local cafe's etc to get my work done, but I hurt my back really badly last week and have been barely able to move from bed to toilet...back to bed. So a couple of weeks have passed, and now she has her own devices (4, one of them constantly streaming movies), and 3 other guests with their multiple devices, plus me...and I get nothing. Literally, speeds of 0.2, if that.
When I asked her again to please look into this, she told me she thinks it's best that I find another place to stay, because clearly I'm not happy at her home. I mean, is this how one resolves issues?
I have reached out to BnB and they have said they will try to mediate for me, however, my experience has been that the host (esp someone like my current one, who is not very hospitable) will take offense to being contacted by the company and will take it out on the guest: namely, to ask the guest to leave, and there's nothing BnB will do about it.
So here I am, in a foreign state, very far from anyone I know, in a state of excruciating pain/agony with my back injury, and I'm not sure what to do?
Unforunately, the host has been very inconsistent throughout my stay with her comments. She'll say things like, oh I can't hear a thing from upstairs (I'm extremely quiet, I even tip toe on the wood floors), and when I approached about the internet she suddenly said she'd rather not have anyone in the room above her (mine) anyway, because I keep her up at night. Except...I'm in bed, with a back ache, or use the toilet. Even when my back wasn't hurt, I was either sitting at a desk working, or in the shower, or in bed. And she had said, "Don't worry, I hear NOTHING from you, just relax".
I feel like she's trying to make a case for noise nuissance with me and I'm not sure how to handle it, given my current health injury and well..just, there's nowhere else to move.
I want to add, there has been other issues with the listing, such as cleanliness, which I never mentioned to the host and spent my entire first Sunday cleaning here ALL day. But that's besides the point...and oh, look, there goes the internet disconnecting again for the 10th time, so I can't post this for a while.
Any helpful suggestions?